PokerStars players' poker money and account balances are held in segregated accounts and not used for any of PokerStars' operational. The two complaints that were received about the advert challenged whether it sought to exploit inexperienced poker players by suggesting that. Improvements to the. PokerStars is only as “low” as it is in our overall rankings due to not accepting US players and the pervasive tightness of cash game play. Who in there right mind would put up with this knowing that!. Koray was playing $10 and $20 tournaments online at the time, and Koray thinks that's the reason the PokerStars support staff never really cared. I'm sure it wouldn't take long for high stakes players to complain about irregular behavior and calls about collusion to the house floor. The complaint is resolved. You just have to deal with it. A regional court has ruled that Pokerstars must reimburse losses because the operator did not have a German operating licence at the time. The account checks. Pokerstars is fine, but their shuffle is not without "enhancement". PokerStars confirms to players that it continues to investigate allegations of a Russia-centric bot and collusion ring that may have stolen. The player from Japan had the account blocked for an audit after accumulating a substantial win.